1. Overview and Scope

This Refund and Cancellation Policy applies to all professional programming consulting, delivery flow diagnostics, continuous delivery enablement workshops, and retained agile coaching engagements provided by Corelatticebase Consulting Ltd. ("Corelatticebase"). Because our services involve dedicated scheduling of senior engineering practitioners and custom technical preparation, the following policies govern cancellations, rescheduling, and refund eligibility.

2. Consultation Discovery Calls & Diagnostic Audits

  • Preliminary Discovery Calls (45 min): Provided without charge. If you need to reschedule, we request at least 24 hours' notice via email.
  • Two-Week Delivery Flow Diagnostic: Requires a 50% scheduling deposit prior to commencement. If the client cancels more than ten (10) business days before the scheduled audit start date, the deposit is 100% refundable. If cancelled between 3 and 9 business days prior, 50% of the deposit is refunded to offset allocated practitioner time. Once repository telemetry ingestion and stakeholder interviews begin, the diagnostic fee is non-refundable.

3. Monthly Retained Coaching Engagements

Embedded agile coaching engagements are billed on a monthly retainer basis per squad.

  • Termination Notice: Either party may terminate a multi-month coaching engagement by providing thirty (30) days' written notice.
  • Unused Coaching Blocks: In the event of early termination with required notice, any prepaid coaching fees for subsequent, uncommenced calendar months will be refunded in full. Partial weeks or months during which coaching sessions and pairing blocks have already occurred are non-refundable.

4. Workshop Rescheduling & Cancellation

  • Rescheduling: Scheduled on-site or remote pairing workshops may be rescheduled without penalty if written notice is provided at least five (5) business days prior to the session.
  • Late Rescheduling / No-Shows: If a scheduled dedicated workshop or pairing block is cancelled with less than 48 hours' notice, a rescheduling fee equal to 20% of the daily session rate may be assessed.

5. Conditions for Full vs. Partial Refunds

Refunds are evaluated under the following criteria:

  • Full Refund (100%): Approved if Corelatticebase is unable to deliver agreed milestones due to unforeseen internal practitioner unavailability and an acceptable replacement coach cannot be provided.
  • Partial Refund: Calculated pro-rata based on completed milestone deliverables versus remaining unperformed deliverables as set forth in the executed Statement of Work.
  • Non-Refundable Items: Work already completed, pairing hours delivered, customized value stream mapping documentation already rendered, and non-refundable travel expenses incurred for on-site client visits in Taiwan.

6. Refund Request and Processing Procedure

To request a formal refund or project review, follow these steps:

  1. Submit a written request to info@corelatticebase.click stating your organization name, applicable Statement of Work reference number, and grounds for the request.
  2. Our engagement management team will review the request within five (5) business days and schedule an alignment discussion if needed.
  3. Approved refunds will be processed within seven to ten (7–10) business days using the original payment method (bank wire transfer / corporate transfer in USD or TWD).

7. Contact for Refund Inquiries

For questions regarding billing, invoices, or refund processing:
Corelatticebase Consulting Ltd. — Accounts & Engagements
Address: Yuchen Wu, No.31, Sec 4, Jimei St, Sanchong District, New Taipei City, 241
Phone: 0284356712
Email: info@corelatticebase.click